Please understand that when you cancel or reschedule your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive our services.
A non-refundable deposit is required to secure your online booking. The deposit you make will go towards your payment total on the day.
Cancellations made within 24 hours notice will incur a 50% charge fee for that appointment booked and your deposit will be lost. This includes no shows. This fee will need to be paid before we can make any future appointments with you.
If your cancellation is made with more than 24 hours notice, your deposit is transferred into a credit on your account to use on a future appointment.
Cancellations and no shows have a significant impact on our business and we hope that you can understand our need to enforce this policy.